Member Tools App Login Error - SOLVED (2024)

Member Tools App Login Error - SOLVED

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#1

Postby jmcbjccluff » Thu Nov 12, 2020 9:03 am

I was unable to login to the Member Tools App on my iPad after one of the updates, even though my Username and Password would let me login to the church website online and view the ward directory. I finally figured out that my password had to be changed to 12 characters (even though it worked online) to be able login to the Member Tools App. Prior to changing my password to 12 characters, I would just get a login error with no explanation as to what the problem was. Hope this helps someone else avoid the frustration I had trying to login to the app.

Re: Member Tools App Login Error - SOLVED

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#2

Postby russellhltn » Thu Nov 12, 2020 10:37 am

By chance, in changing the password, did you eliminate a non-alphanumeric character? (Not a letter or a number)

Re: Member Tools App Login Error - SOLVED

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#3

Postby jmcbjccluff » Sat Nov 14, 2020 7:33 pm

No, my previous password was only letters and numbers, but was less than 12 characters previously.

Re: Member Tools App Login Error - SOLVED

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#4

Postby iimandylam » Sun Sep 18, 2022 10:25 pm

Thanks for the tip. This was driving me crazy. I had 10 digit alphanumeric password with no special characters. Log in on website no problem. Just in tools it said wrong username or password. Added 6 numbers to it to make a 16 alphanumeric password and now tools is fine. They should really that somewhere

Re: Member Tools App Login Error - SOLVED

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#5

Postby haddock.lynn » Sat Jan 28, 2023 9:50 am

THANK YOU! I didn't know what was happening! One by one over the past couple of months all of the church apps on my iPhone (familysearch, tools, gospel library and FIR) were logging me out and when I tried to log in it said wrong password even though I could log in on my computer. I tried changing my password, but didn't try 12 characters until I found your post and that solved it. I'm surprised this is still a thing since your post is several years old, but I really appreciate it the tip!!!

Re: Member Tools App Login Error - SOLVED

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#6

Postby yatesto » Sat Feb 04, 2023 4:46 pm

Re: Member Tools App Login Error - SOLVED

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#7

Postby mmcbride » Mon Feb 06, 2023 3:59 am

Same problem for me. Been using member tools for years with no problem. Then all of a sudden it's just blank. Can't get to a login screen. Says user/password not valid but nowhere to input user/pass like on other family members phones. Tried reinstalling everything, updating ios, all data removed, still nothing. The app is still finding data from somewhere and I just need it to act like it's never been on this phone before so I can sign in at the initial screen. Frustrating. Seems to have happened exactly when our stake entered a temple recommend on app pilot.

Re: Member Tools App Login Error - SOLVED

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#8

Postby loraannharrell » Fri Feb 10, 2023 11:06 am

Exact same issue! So frustrated. Please let me know if you found a solution!

Re: Member Tools App Login Error - SOLVED

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#9

Postby mmcbride » Fri Feb 10, 2023 12:17 pm

Working now! thanks for the member tools team response. I've been pulling my hair out trying to get mine to work for days. Nothing I tried would do it...until, drum roll, I changed the app (well all apps) to allow background app refresh. Now it works! No idea why but yippee.

Re: Member Tools App Login Error - SOLVED

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#10

Postby andersruss » Sun Feb 19, 2023 5:52 pm

I have been struggling to get my tools back as well. Thank you for your post. Turning on background app refresh for all apps did it. Been struggling for weeks.